Refund and Returns Policy;
At Special Brand Spirits Ltd., we take pride in the quality and craftsmanship of our products. Each item is carefully curated and produced with attention to detail, ensuring our customers receive an exclusive, high-quality product. Because our products are bespoke and crafted in limited batches, we offer the following guidelines for refunds and exchanges.
Returns and Exchanges;
Due to the bespoke nature of our products, we do not accept returns or exchanges unless the product is defective or damaged upon arrival. Please note that products cannot be returned once opened. If your item arrives damaged, please contact us within 3 days of receipt, and we will work with you to resolve the issue.
Defective or Damaged Products;
If your product arrives damaged or defective, we offer a replacement or refund under the following conditions: Notification: You must notify us within 3 days of receiving the product.
Proof of Damage: Please provide photographic evidence of the damage along with your order number. Resolution: Upon verification, we will offer a replacement item where available, or a full refund if a replacement is not possible.
Proof of Damage: Please provide photographic evidence of the damage along with your order number. Resolution: Upon verification, we will offer a replacement item where available, or a full refund if a replacement is not possible.
Refunds;
Approved refunds will be processed within 5-7 business days and credited to the original payment method. Please note that processing times may vary depending on your bank or payment provider.
Non-Refundable Items;
Custom Orders: Due to the unique nature of custom orders, including personalized labels and bespoke bottles, these items are non-refundable once production has begun. Opened Products: Once opened, products cannot be returned, as we cannot guarantee quality after opening. Gift Cards: Gift cards are non-refundable and cannot be exchanged for cash.
How to Contact Us;
To initiate a refund request or report an issue with your order, please reach out to us at: Email: admin@specialbrandspirits.com and/or
Phone: +44 7484 779660
We appreciate your understanding of the unique nature of our products, and we are committed to ensuring you have an exceptional experience with Special Brand Spirits. Please do not hesitate to contact us with any questions or concerns.
We appreciate your understanding of the unique nature of our products, and we are committed to ensuring you have an exceptional experience with Special Brand Spirits. Please do not hesitate to contact us with any questions or concerns.